If you are loading GA4 through Google Tag Manager (GTM) you need to do a special setup in GTM to receive our Symplify events in GA4. You need to set up a Trigger and a Tag for this to work.
Log in to your GTM account and choose your website and then follow the steps below;
Create the trigger
Now click on Triggers and then click on New to create a new Trigger.
Click on Trigger Configuration and then choose trigger type Custom Event
Enter ^Symplify. as Event Name and make sure to check the Use regex matching checkbox.
Then enter a name for your trigger (in the upper left corner) and then click Save.
Create the Tag
Then click Tags and then click New to create a new Tag.
Click Tag Configuration and choose GA4 Event
Select your GA4 configuration as Configuration Tag and then click the Event Name button and select Event.
Now click Triggering and choose the Trigger you created earlier.
Enter an Event name for your new Event (in the upper left corner) and then click Save.
Publish these new settings by clicking Submit in the upper right corner and then following the steps for publishing in GTM.
When this is published you should see Symplify events for your active projects after ~24 hours in your GA4 Property.
You should also be able to use GTMs or GAs debug functions to see the Symplify events straight away.
Send only to specified Measurement ID(s)
If you have multiple Google Analytics instances on your website and only want to send the Symplify events to specific one(s), you need to set up a trigger/tag set for each Measurement ID.
To be able to do this you first need to create a variable of type Data Layer Variable and set the Data Layer Variable Name to send_to (see image below)
When the variable is created you can create your first trigger. In the trigger you set it to fire on "Some custom events" and then use the send_to variable and set it to equal a Measurement ID (G-XXXXXXX). (see image below). When this has been saved you can create your tag to use this as its trigger. See the Create the tag section higher up in this document.
Notice that for this to work you need to set your Measurement ID(s) in the website settings in the Symplify UI (see image below). Do this by going to My websites -> click the website -> choose Edit website -> click Tracking -> add your Measurement ID(s) comma separated and then click save.